Each product that you take is under the guarantee by the manufacturer.
You can return the product you have purchased without opening/destroying/breaking the packaging, without using the product, within seven (7) days from the delivery date, as you received it. Return the product with the product invoice, a petition containing your order number or a return form.
Open and check the packages that you think were damaged during shipment in front of the company representative from whom you received them. If there is any damage to the product, do not take delivery of the product by keeping a record with the cargo company. Do not forget that you have accepted that the cargo company has fully fulfilled its duty after the product is received.
The return of products that have been opened, used, destroyed, etc. will not be accepted.
The customer is obliged to return the product in the condition it was delivered to him, and in case of use, to compensate the loss in the commercial value of the goods due to use.
If the customer returns the product or withdraws from the purchase, the product price will be refunded within ten (10) days from the time the returned product reaches Us. The product return fee to the credit card is made by your bank between 2-6 weeks. During this period, our company does not have any savings.
In cases where it detects any opening, deterioration, breakage, destruction, tearing, use and other conditions in the product and its packaging, and if the product cannot be returned as it was when it was delivered to the customer, the product will not be returned and the price will not be refunded.
For malfunctions that may occur after the product reaches the customer, the authorized services of the manufacturer should be consulted.
For products returned in accordance with the above conditions, the shipping fee will be paid by the customer.
Transfer refunds will be made within 2 working days, Credit Card refunds will be made within 3 working days. Your bank may reflect the refund on your credit card account on the same day. In this situation you need to call the credit-card services of your bank. After the "Cancelled" warning about your order is displayed, the entire amount is returned to your credit card or to your bank to which you made the transfer. Refunds made in installment sales are reflected to your credit card as a plus balance every month by your bank.